Cyber Incident Victim: Teleperformance USA
Date:
Dec 2022
Location:
United States of America
Summary
A cybersecurity incident at Teleperformance USA exposed sensitive consumer information, including Social Security numbers, due to unauthorized access within its systems. The breach compromised personal data, prompting the company to notify affected individuals about potential risks. Exposed details could facilitate identity theft or financial fraud, underscoring the severity of the incident. Mitigation efforts involved informing consumers and outlining protective measures to address vulnerabilities. The event highlighted ongoing challenges in safeguarding sensitive customer information within business process outsourcing environments.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 2 motives | 2 techniques |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
Teleperformance USA reported a data breach after an unauthorized party accessed confidential consumer information, including names, addresses, and Social Security numbers. The company notified the Texas Attorney General and affected individuals, advising them to take steps to protect against identity theft and fraud. The breach affected an unknown number of victims, with at least 2,631 in Texas. Teleperformance USA, a customer service management company based in Salt Lake City, Utah, provides services to corporate clients in over 88 countries. The company began reviewing affected files to determine the extent of the breach and the specific information compromised. Despite the breach, the company has not yet posted notice on its website or provided detailed information about the incident.