Cyber Incident Victim: Titan Manufacturing and Distributing
Date:
Nov 2017
Location:
United States of America
Summary
A malware attack compromised Titan Manufacturing and Distributing's computer systems, exposing payment card details—including CVV—and personal information of customers who placed online orders during an 11-month intrusion period. The breach impacted at least 1,838 Washington residents and 488 New Hampshire residents, with affected individuals in California receiving complimentary identity theft protection services not extended to other states. The incident was linked to broader malware campaigns targeting Magento e-commerce platforms.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
Titan Manufacturing and Distributing, a Memphis-based company, experienced a cybersecurity incident involving unauthorized access to its computer systems due to malware. The compromise occurred between November 23, 2017, and October 25, 2018, during which attackers captured customer payment card data and personal information from online orders. The malware specifically targeted shopping cart data, including cardholder names, payment card numbers, expiration dates, and CVV codes. Titan did not publicly disclose the total number of affected individuals nationwide but provided state-specific figures through regulatory filings. External legal counsel Butler & Snow reported 1,838 impacted Washington residents and 488 New Hampshire residents in notifications submitted to those states' attorneys general. The breach period spanned nearly eleven months, indicating sustained unauthorized access to Titan's e-commerce environment.
Titan initiated consumer notifications in late 2018 following forensic investigation. The company offered complimentary identity protection services exclusively to California residents through a one-year LifeLock membership, a mitigation measure not extended to Washington residents despite similar exposure. Legal filings confirmed the breach stemmed from malware attacks targeting Magento e-commerce platforms, consistent with widespread threats reported throughout 2018. No details regarding malware detection methods, containment procedures, or system remediation were disclosed in public notifications. The incident exposed customers across multiple states to potential financial fraud risks due to the compromise of full payment card details, including security codes typically prohibited from storage under industry standards. State-specific reporting variations highlighted differences in breach response obligations under disparate data protection laws.