Cyber Incident Victim: Safe and Vault Store
Date:
Apr 2015
Location:
United States of America
Summary
An online vendor of physical safes experienced a cybersecurity breach where attackers planted malicious code on its eCommerce platform, compromising customer order details. The compromise stemmed from outdated Magento software linked to a known critical vulnerability, allowing unauthorized access to sensitive information including names, addresses, payment card data, security codes, expiration dates, phone numbers, and email addresses. Following discovery, the company removed the malicious code, patched the software, and reviewed security policies to prevent recurrence. Affected customers were offered complimentary identity protection services for one year to monitor potential misuse of stolen personal data.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
SafeandVaultStore, an online retailer specializing in physical safes and vaults, experienced a cybersecurity breach involving unauthorized access to customer data through its eCommerce platform. The compromise occurred when attackers planted malicious code on the company’s website, enabling them to capture sensitive details from customer orders. The incident was discovered on April 28, 2015, prompting immediate action to remove the malicious code and secure the affected systems. An investigation revealed that outdated software underpinning the eCommerce infrastructure facilitated the breach. SafeandVaultStore utilized the Magento platform, which had been publicly reported in April 2015 to contain a critical remote code execution vulnerability known as "Shoplift." This flaw, patched by Magento on February 9, 2015, allowed attackers to potentially steal payment databases if exploited. While the company did not explicitly confirm Shoplift as the attack vector, the timing and nature of the breach aligned with widespread exploitation of this vulnerability, which impacted approximately 100,000 unpatched online stores at the time. SafeandVaultStore applied the necessary software updates post-breach and conducted a review of its security policies and procedures to strengthen protections for customer information.
The attackers accessed names, addresses, credit or debit card numbers, card security codes, expiration dates, phone numbers, and email addresses of affected customers. In response to the data exposure, SafeandVaultStore notified impacted individuals via a formal letter dated May 21, 2015, and offered one year of complimentary identity protection services to monitor for misuse of stolen personal information. The company characterized its products as physical theft deterrents but acknowledged the failure to safeguard digital assets against cyber aggression. No specific details were disclosed regarding the number of affected customers, the duration of unauthorized access prior to detection, or whether stolen data was actively misused. The breach highlighted operational security gaps, particularly delayed patching of known software vulnerabilities, despite public warnings about active exploitation. SafeandVaultStore’s remediation efforts focused on technical mitigation (code removal, patching) and procedural reviews, with no mention of regulatory fines, legal actions, or long-term business impacts in the available documentation.