Cyber Incident Victim: Pražské služby
Date:
Oct 2024
Location:
Czechia
Summary
A Prague municipal services company experienced a system outage following a foreign-origin cyberattack, prompting immediate incident reporting to law enforcement, data protection authorities, and national cybersecurity agencies. While technical recovery efforts continue, core operations including waste collection, road maintenance, and facility management persist with minimal metropolitan disruption. Temporary communication channels—two mobile numbers and a dedicated email—were established to address service-related inquiries during standard business hours. Company leadership publicly apologized for limited inconveniences while emphasizing sustained service delivery despite isolated technical complications stemming from the attack.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On October 17, 2024, Pražské služby, Prague's second-largest municipal services company, experienced a disruption to some of its systems following a foreign-origin cyberattack. The company immediately initiated incident response procedures, reporting the breach to Czech law enforcement authorities, the Office for Personal Data Protection, and the National Office for Cyber and Information Security. Preliminary investigations indicated the outage resulted from malicious external hacking activity, though specific technical details about the attack vector or perpetrator identity remained undisclosed. While critical infrastructure systems supporting waste collection, road maintenance, and the ZEVO Malešice waste-to-energy plant continued operating with minimal disruption, other administrative and communication systems experienced temporary failures. The company's IT teams worked continuously to restore affected systems and mitigate technical damage caused by the intrusion.
Despite system disruptions, frontline services maintained operational continuity through manual workarounds and contingency protocols. Waste collection vehicles operated on scheduled routes, street maintenance crews performed standard duties, and the Malešice facility sustained normal energy production without reported safety incidents. To address communication challenges caused by inaccessible standard contact channels, Pražské služby established two temporary mobile phone lines (739 531 862 and 737 240 849) and a dedicated email address ([email protected]) for service inquiries during business hours. Company leadership publicly apologized for potential service inconveniences while emphasizing that metropolitan operations faced only minor impacts. General Director Patrik Roman confirmed all essential services continued without significant restrictions, though isolated technical complications might temporarily affect some administrative functions. Regular updates were provided through the corporate website (psas.cz) and social media channels as restoration efforts progressed.