Cyber Incident Victim: Netfar
Date:
Mar 2025
Location:
Brazil
Summary
Netfar,an internet provider serving over a quarter of households in Bento Gonçalves, experienced a significant cyberattack on its servers that disrupted service and caused instabilities for some customers. The attack led to intermittent outages and reduced performance while the company worked to restore normal operations. By the end of the week the provider reported that services had been stabilized, though lingering issues could remain until the network’s security is fully assured. Throughout the incident the company communicated with clients through its official statement and support channels, acknowledging the impact and emphasizing efforts to resolve the situation.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 0 motives | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On Tuesday, March 25, 2025, Netfar, an internet provider based in Bento Gonçalves, Rio Grande do Sul, suffered a heavy cyber attack on its servers. The company provides high‑speed fiber optic internet to more than 25 % of households in Bento Gonçalves. Netfar has been operating for over 18 years and is recognized for the quality of its services and for offering excellent technical support. The attack disrupted the internet supply, causing instabilities and interruptions for some customers.
In an official note released by the company, Netfar stated that it was facing cyber attacks that were affecting its operation and causing service instabilities. The company said its team was working without sparing efforts to restore services as quickly as possible. Netfar acknowledged the vital importance of internet in daily life and sincerely regretted the inconveniences caused. Although progress was being made, the note warned that instability could persist until the network’s security was fully guaranteed. Despite the attack, Netfar expressed that it remained stronger and determined and thanked customers for their patience, support and confidence.
On Friday, March 28, 2025, Netfar reported that it had managed to stabilize its services, though some problems could continue until security was fully assured. Due to the high volume of customer attendances, responses could be slower and the company committed to providing a reply as fast as possible, initially possibly an automatic response. Netfar provided its contact details for customers needing assistance: address Rua Florianópolis, 355, bairro Botafogo, Bento Gonçalves (RS) CEP: 95700-540; phone/WhatsApp (54) 3055-3077; email [email protected]; Facebook @netfarinfo; Instagram @netfarprovedordeinternet. The company stated it remained available for any customer need.