Cyber Incident Victim: Canyon Bicycles GmbH
Date:
Dec 2019
Location:
Germany
Summary
Canyon Bicycles GmbH suffered a significant cyber attack during the Christmas period perpetrated by a professional group specializing in corporate targets. The attackers compromised IT systems, encrypting portions of the company's software and servers, though the public website and ordering functionality remained operational. Authorities including criminal investigations departments and data protection officials were immediately notified, with criminal charges filed against the perpetrators. Cybersecurity experts implemented countermeasures after analyzing the breach. While core systems were secured, the incident caused processing delays for customer orders due to the partial system encryption.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actor | Type | Location |
|---|---|---|
| 1 actor | Available to members | Available to members |
Description
Canyon Bicycles GmbH experienced a significant cyber attack during the Christmas period in late December 2019, specifically around the turn of the year on December 31. The company described the incident as a "massive criminal cyber attack" perpetrated by a professionally organized group specializing in corporate targets. Attackers successfully breached Canyon's IT systems, encrypting portions of their software and servers, which rendered these systems inaccessible. The company's public-facing website and e-commerce platform at www.canyon.com remained operational throughout the incident, allowing customers to continue placing orders via the web shop without interruption. Canyon detected and neutralized the attack shortly after its occurrence, with their initial public statement on January 6, 2020 confirming the threat had been contained based on their current forensic understanding.
The encryption of internal systems caused operational disruptions that Canyon acknowledged would lead to delays in processing previously placed orders, though specific duration or scale of delays wasn't quantified. Immediately upon discovering the breach, Canyon engaged law enforcement authorities including the Koblenz Criminal Investigation Department and Rhineland-Palatinate State Criminal Police. The company formally notified the State Commissioner for Data Protection in Rhineland-Palatinate about the incident but did not disclose whether customer data was compromised. Criminal charges were filed against the unidentified perpetrators while cybersecurity and digital forensic experts conducted analysis of the attack vectors. Based on their findings, Canyon implemented unspecified technical countermeasures and security solutions to prevent recurrence, though no details about ransom demands, payment, or data exfiltration were mentioned in available reports.