Cyber Incident Victim: Jive
Date:
Aug 2016
Location:
United States of America
Summary
A cybersecurity incident involving Jive's Producteev task management software resulted in unauthorized access to user credentials, including email addresses and passwords stored outside normal encryption protocols. The company initiated password resets for affected accounts following an investigation, though it could not definitively confirm the scope of compromised credentials beyond acknowledging a "very small number" were accessed. Notification to customers occurred approximately one month after discovery to allow remediation efforts, with assurances that no other company products were impacted by the breach.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
In August 2016, Jive Software discovered unauthorized access to customer credentials associated with its Producteev task management platform. The Palo Alto-based company determined that an outsider had obtained email addresses and passwords stored in a file maintained outside its standard encryption protocols. While Jive did not disclose whether the file had any encryption protections, it confirmed the breach exclusively impacted Producteev accounts and did not affect other company products. Forensic analysis suggested only a limited number of user credentials were compromised, though investigators could not definitively rule out broader exposure. The company delayed public notification for approximately one month while conducting its investigation and implementing corrective measures. On September 29, 2016, Jive formally disclosed the incident through a letter to the California Attorney General's office, acknowledging the security lapse involving improperly stored authentication data.
Jive initiated password resets for all Producteev accounts as a containment measure following the breach discovery. The company advised all users to manually change their passwords despite believing only a small subset of credentials were actually accessed. No evidence indicated misuse of the compromised credentials during the investigation period. Jive attributed the notification delay to necessary remediation efforts but provided no specific technical details about the file's exposure mechanism or encryption shortcomings. The incident highlighted operational security failures in credential storage practices for Producteev, though Jive maintained its core enterprise collaboration products remained unaffected. Credential exposure was confined to email-password pairs without evidence of additional compromised data types or systemic network intrusion.