Cyber Incident Victim: Ushio Europe B.V.
Date:
Apr 2025
Location:
Netherlands
Summary
Ushio Europe experienced a cyber attack disrupting its email systems, rendering the company unable to send or receive messages reliably. This forced reliance solely on phone communications while internal IT staff and external cybersecurity experts worked to restore affected systems. The organization is actively establishing alternative communication channels to mitigate the impact.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 0 motives | 2 techniques |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
Ushio Europe B.V. publicly announced on April 1, 2025, that it had been targeted by a cyber attack. This incident resulted in significant disruption to the company's email communications. Specifically, Ushio Europe became unable to send or receive emails as a direct consequence of the attack. The company explicitly stated it could not guarantee the delivery or receipt of any email messages sent to them since April 2nd. This email outage represented a confirmed and immediate impact on their business operations and partner communications. In response to this disruption, Ushio Europe informed its business partners that phone communication remained available as an alternative method for contact. The announcement served as the primary notification to partners regarding the operational difficulties caused by the cyber incident. The company acknowledged the inconvenience caused by this disruption to its external communications. The attack directly compromised the availability and reliability of Ushio Europe's email systems.
Following the cyber attack, Ushio Europe initiated a response effort focused on restoring affected systems and establishing alternative communication methods. The company's internal IT team commenced intensive work to address the incident and recover functionality. This internal effort was augmented by collaboration with external cyber security experts brought in to assist with the restoration process. Ushio Europe communicated its commitment to resolving the situation to its business partners. Concurrently, the company was actively setting up alternative communication channels to bypass the compromised email system. Once these new channels were established and operational, Ushio Europe planned to provide further updates to its partners regarding the situation. The company expressed appreciation for the understanding shown by its partners during the disruption. Efforts remained ongoing to recover from the attack's effects and restore normal business communications. The full restoration timeline and the complete scope of impacted systems beyond email were not detailed in the initial announcement.