Cyber Incident Victim: Cablevision
Date:
Mar 2025
Location:
Canada
Summary
Cablevision, a Bell subsidiary thatprovides internet and cable television services, reported a cybersecurity incident that disrupted its website and prevented access to customer accounts, orders, and billing. The company said it identified the problem, secured the affected systems, restored internet and TV services, and is working with the Royal Canadian Mounted Police to investigate while assessing impacts before notifying those affected.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On March 2, 2025, Cablevision, a subsidiary of Bell providing Internet and cable television services in the region, experienced a cybersecurity incident. The company's website began displaying a message indicating a computer system outage. The message stated that the outage affected access to client accounts, orders, and billing. As a result, customers were unable to log into their accounts, place new orders, or view or pay bills. Cablevision said it discovered the problem shortly after the outage appeared. The company reported that it immediately took measures to secure the affected system. It also initiated an investigation into the cause and scope of the incident. Restoration efforts were started concurrently with the investigation.
While the investigation proceeded, Cablevision worked to restore its Internet and television services. The company later confirmed that those services had been restored. However, access to the online customer portal, ordering system, and billing functions remained interrupted until further notice. Cablevision stated that it was evaluating the full impact of the incident before contacting any potentially affected individuals. The company emphasized its commitment to protecting the security and confidentiality of customer and employee information. It noted that it was continuing its investigation in cooperation with the Royal Canadian Mounted Police. Cablevision pledged to provide updates and support to customers as the situation develops.