Cyber Incident Victim: Stichting Kabeltelevisie Pijnacker
Date:
Apr 2023
Location:
Netherlands
Summary
A ransomware attack disrupted all services of Stichting Kabeltelevisie Pijnacker, causing widespread outages. Initial disruptions led to the discovery of an external cyberattack, prompting police involvement. Partial restoration of internet and television services was achieved shortly after the incident, but telephony services remained inoperative, email systems were non-functional, and some customers continued experiencing internet issues. Restoration efforts prioritized full service recovery, though no timeline was provided and potential data loss remained unconfirmed. The organization acknowledged the significant impact on customers and apologized for the inconvenience while continuing intensive work to resolve outstanding problems.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On Saturday, April 22, 2023, Stichting Kabeltelevisie Pijnacker (SKP) experienced a cyberattack that disrupted its operations beginning in the morning hours. Initial service disruptions prompted immediate internal investigations to identify the root cause. By that same day, SKP confirmed the incident originated from an external ransomware attack conducted by hackers. The organization prioritized service restoration for customers while initiating legal procedures, including filing a police report. All SKP services became unavailable following the ransomware deployment, triggering a multi-day recovery effort. Technical teams worked through the weekend to partially restore internet and television services, though restoration timelines remained unspecified for full recovery.
The attack caused complete service outages across SKP's infrastructure, with lingering disruptions persisting beyond initial restoration efforts. Telephone services remained inoperative, SKP's email system stayed offline, and individual customers continued reporting internet connectivity issues after partial service resumption. SKP acknowledged the operational impact on customers and publicly apologized for the inconvenience while maintaining focus on full service restoration. Recovery teams continued working to resolve outstanding technical issues, though the organization could not estimate when normal operations would resume. SKP provided no confirmation regarding potential data loss or compromise, directing customers to monitor its website and social media channels for further updates.