Cyber Incident Victim: Sheplers
Date:
Jun 2014
Location:
United States of America
Summary
A Western wear retailer experienced unauthorized access to its payment systems, potentially compromising customer payment card information at retail locations but not online. The breach exposed names, credit and debit card account numbers, and expiration dates, though debit PINs remained unaffected. Fraud reports emerged from a limited number of customers, though the total scope of impacted individuals was undisclosed. The company initiated an investigation, implemented enhanced security measures, and offered affected customers complimentary fraud protection services while affirming the current safety of payment card usage at its stores.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
In September 2014, Western wear retailer Sheplers disclosed unauthorized access to its payment systems, potentially exposing customer payment card information. The breach impacted customers who used credit or debit cards at Sheplers retail locations between June 11 and September 4, 2014, with no evidence of compromise to the company’s online store. Attackers accessed names, payment card account numbers, and card expiration dates, though investigators found no indication that debit card PINs were compromised. Sheplers first publicly addressed the incident on September 19, 2014, via a website notification, stating their investigation remained ongoing but affirming it was safe to continue using payment cards at their stores. The company did not disclose the total number of potentially affected payment cards or individuals during initial communications.
Sheplers implemented new security measures following the breach and offered free fraud protection services to impacted customers. By September 4, 2014, the company acknowledged fraud reports from "a few dozen" customers but provided no specific figures regarding confirmed compromises or notification volumes. The retailer maintained that detection and containment efforts were active, with no further details released about the intrusion methodology or identity of threat actors. The breach exclusively affected point-of-sale systems in physical retail locations, with no expansion to other operational areas confirmed. Sheplers’ public communications emphasized ongoing collaboration with forensic investigators while refraining from speculating about potential attack origins or broader systemic vulnerabilities.