Cyber Incident Victim: Massy Stores
Date:
Apr 2022
Location:
Trinidad and Tobago
Summary
Massy Stores experienced a cybersecurity attack that disrupted operations nationwide, prompting an immediate shutdown of customer-facing systems and temporary closure of all locations. The company engaged third-party experts to restore unaffected backup servers, with operations expected to resume shortly. No evidence of compromised customer, supplier, or employee data was identified during the incident.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On April 28, 2022, Massy Stores Trinidad experienced a cybersecurity attack that disrupted operations across all its supermarket locations nationwide. The attack caused significant technical difficulties, prompting the company to implement an immediate system-wide shutdown of all customer-facing systems as a containment measure. Massy Stores engaged third-party cybersecurity experts to assist its internal technical team in resolving the incident. Backup servers remained unaffected by the attack, enabling restoration efforts to proceed without additional data loss complications. The company maintained continuous investigation but found no evidence of compromised or misused customer, supplier, or employee data during the incident's initial phase.
The operational impact necessitated the complete closure of all Massy Stores supermarkets on April 28th to facilitate system restoration in accordance with security protocols. Restoration efforts prioritized safe recovery over speed, though the company projected normal operations would resume by April 29, 2022. Massy Stores established multiple communication channels for updates, directing customers to official social media accounts (@massystorestt on Instagram and facebook.com/massystorestt) and a dedicated customer care team accessible via phone (768 7225, 609 4456 ext. 31088) and email. The technical team worked continuously alongside cybersecurity experts to restore systems, leveraging intact backup infrastructure while maintaining security standards throughout the recovery process. Regular progress updates were committed through social media platforms and news announcements as restoration work continued.