Cyber Incident Victim: alltours.nl
Date:
Nov 2025
Location:
Netherlands
Summary
A hacker obtained unauthorized access to customer booking data through the alltours.nl website. The company's IT team promptly closed the breach pathway and notified all potentially affected customers. No evidence indicates that the personal data were further used, and the incident was reported to the relevant data protection authority and police, with ongoing cooperation with cybercrime investigators and external security experts.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 0 motives | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
A hacker gained unauthorized access to booking data of alltours customers through the alltours.nl website. The alltours IT department detected the breach and immediately responded by closing the access pathway. The company informed all customers who might have been affected by the incident. alltours stated that there were no indications that any personal data had been further used or misused. The breach was confined to the web portal and did not involve other systems according to the statement.
Jan Mayer, alltours Managing Director for Tourism and Finance, commented that the company reacted swiftly and took the incident very seriously. He expressed regret for the inconvenience caused to customers. alltours is collaborating with the police cybercrime unit and external IT security experts to fully investigate the breach. In accordance with Article 33 of the GDPR, the incident has been reported to the supervisory authority, the Landesbeauftragte für Datenschutz und Informationsfreiheit NRW. alltours has also filed a criminal complaint regarding the attack.
alltours has been operating for fifty years, offering affordable holidays. In the 2023/24 financial year the company served approximately 2.3 million guests, ranking among Germany's three largest tour operators and Europe's top ten. The brand reaches a 92 percent awareness level. The alltours group includes the alltours and byebye tour operators, alltours travel centers, the inbound agency Viajes allsun, and the allsun hotels.