Cyber Incident Victim: Record Assist LLC

On January 1, 2014, Record Assist LLC, a business based in Houston, Texas, experienced unauthorized access to its order processing system for ExpressVitals.com. The breach compromised sensitive customer information, including names, addresses, credit card numbers, security codes, and Social Security numbers. The company notified affected individuals about the incident, confirming that the unauthorized party potentially obtained this highly sensitive data through the system intrusion. Record Assist LLC did not disclose the duration of unauthorized access or the exact number of impacted customers in its public notification. The exposure of Social Security numbers and full credit card details created significant risks of identity theft and financial fraud for victims.

Record Assist LLC established a dedicated contact channel for breach victims at P.O. Box 19686 in Houston, Texas 77224-9868, alongside a toll-free helpline (1-844-245-5654) to address customer concerns. The company's notification did not specify whether it offered credit monitoring services or other remediation measures to affected individuals. No technical details about the breach methodology, such as malware deployment or exploitation of specific vulnerabilities, were disclosed publicly. The incident exposed customers of ExpressVitals.com to potential misuse of their financial and identity information, requiring vigilance against fraudulent transactions. Record Assist LLC's response focused on informing customers through direct communication while maintaining operations at its Houston headquarters.