Cyber Incident Victim: Bangalore Water Supply and Sewerage Board
Date:
Apr 2025
Location:
India
Summary
The Bangalore Water Supply and Sewerage Board reported an attempted cyber attack on its water connection portal that was promptly detected and contained by its technical team after an alert from the national cyber response agency. A formal complaint was filed with the cybercrime police, and investigators confirmed that no sensitive customer data was compromised, although a limited amount of non‑sensitive information was accessed. As a precaution, the affected data was transferred to more secure centralised servers, and the board is reviewing the adoption of blockchain technology to strengthen its digital infrastructure. The organization assured the public that its systems are being continuously upgraded to maintain service security.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 2 motives | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On the morning of April 11, an attempted cyber attack targeted the Bangalore Water Supply and Sewerage Board’s water connection portal. The Indian Computer Emergency Response Team issued an alert that prompted BWSSB’s technical team to act swiftly to contain the breach attempt. BWSSB chairman Ram Prasath Manohar confirmed that a formal complaint had been registered with the cybercrime police station for further investigation. He stated that initial investigations indicated no sensitive customer data had been compromised. The attack focused on the portal linked to water connection applications, which held limited and recent applicant data. Preliminary analysis showed that only a small portion of data was accessed during the attempt. BWSSB emphasized that its customer data remains securely stored in the Karnataka State Data Centre and that no sensitive or confidential information was leaked. As a precaution, all relevant data from the affected portal was transferred to more secure centralised servers.
BWSSB said it is actively evaluating the implementation of blockchain technology to enhance digital security, noting its recognised transparency, immutability, and tampering resistance. The board indicated that a comprehensive investigation is underway and that stringent legal action will be initiated against those involved in any attempted data theft or misuse. BWSSB assured the public that it continues to upgrade its digital systems to ensure the safe and efficient delivery of public services.