Tibber

Tibber is a European power provider with its headquarters located in Germany. The company’s primary business is the supply of electricity to end‑use customers. Tibber conducts its sales and customer service operations through an online store. By relying on a digital platform, it offers a direct‑to‑consumer model for energy provision. Its market presence extends across Germany and other European countries, consistent with its classification as a European provider. The firm emphasizes digital engagement as a core component of its service delivery approach.

In November 2023, Tibber suffered a cyberattack that exposed personal data of about fifty thousand German customers. The compromised information included names, email addresses, order amounts, and partial address details from the online store. Payment details, full addresses, consumption data, and passwords were not accessed by the attackers. Upon discovering the breach, Tibber initiated an internal investigation and reported the incident to Berlin police. The company notified the affected customers about the exposure and provided guidance on protective steps. Tibber collaborated with governmental authorities and external cybersecurity experts to implement corrective measures and improve its security controls. These actions reflect the organization’s response to the security incident and its effort to safeguard customer information.