BigCommerce

Profile narrative

BigCommerce operates as a software‑as‑a‑service provider that enables merchants to create and manage online stores. Its platform offers tools for product catalog management, payment processing, order fulfillment, and storefront customization. The service includes built‑in search engine optimization features, multi‑currency support, and B2B functionalities such as wholesale pricing and customer groups. Merchants can choose from a variety of responsive themes or develop their own storefront using HTML, CSS and JavaScript. The platform is delivered via the cloud and is aimed at businesses ranging from small startups to larger enterprises seeking a hosted e‑commerce solution. By handling infrastructure, security updates, and scalability, BigCommerce allows customers to focus on sales and marketing rather than technical maintenance.

The company distinguishes itself by offering a fully hosted platform that includes built‑in PCI DSS compliance and automatic software updates, reducing the administrative burden on merchants. It supports a variety of sales channels, including web storefronts, social media integrations, and marketplaces, allowing sellers to reach customers across multiple touchpoints. BigCommerce maintains an app marketplace where third‑party developers can offer extensions for accounting, shipping, marketing and other operational needs. An open API ecosystem enables developers to create custom integrations or build standalone applications that interact with store data. These capabilities position BigCommerce as a flexible, extensible solution for merchants who require both out‑of‑the‑box functionality and the ability to tailor the platform to specific business processes.

BigCommerce was founded in 2009 by Eddie Machaalani and Mitchell Harper and is headquartered in Austin, Texas. The company is a publicly traded corporation listed on the NASDAQ exchange under the ticker symbol BIGC. In September 2026 the firm experienced a supply chain attack in which a compromised Ribon application key was used to exfiltrate customer names, email addresses, phone numbers and mailing addresses; the breach affected the SaaS platform but not the company’s core systems. This incident highlighted the risks associated with third‑party service dependencies in cloud‑based environments. Despite the breach, BigCommerce continues to operate its platform and provide services to its global merchant base.

Incidents

1 incident linked to this organisation.