redONE Network Sdn Bhd

redONE Network Sdn Bhd is a Malaysian telecommunications provider serving a customer base exceeding 1.2 million subscribers. The company operates within the Malaysian market, offering core telecommunications services alongside affiliated financial and insurance programs. This integrated service model combines connectivity with additional financial products, positioning the organization as a multifaceted provider for its subscribers. The scale of its operations is defined by its significant subscriber count, reflecting a substantial footprint in the national telecommunications sector. Handling a wide array of personal customer data is an inherent aspect of this combined service offering.

In September 2022, the organization was the target of a cyberattack by the DESORDEN Group, which compromised its customer databases and source code. The attackers exfiltrated highly sensitive personal information, including national identification numbers, physical addresses, and contact details. The breach extended beyond primary telecom records to include data from the company's partnered financial and insurance programs, indicating a broad compromise across its service ecosystem. Independent verification subsequently confirmed the authenticity of the leaked customer records by successfully validating them against redONE's own account validation system. Following the data exfiltration, DESORDEN issued an ultimatum to the company, threatening the public sale of the stolen information unless contacted within a specified timeframe. At the time of reporting, approximately half of the ultimatum's deadline had elapsed, highlighting the immediate and ongoing risk posed by the incident.