CTS

The organisation operates under the alias Sprout IT and has its headquarters in the United Kingdom.
It provides managed IT services to clients across various sectors.
As a managed IT services provider, it supports the technology infrastructure of its customers.
The firm’s services are delivered from its UK base, serving a national clientele.
These activities position it within the UK’s IT support and outsourcing market.

On 25 October 2023, the organisation was hit by a cyberattack that disrupted its service delivery.
The attack targeted its managed IT services platform, leading to widespread outages.
Numerous UK law firms lost access to their case management systems as a result.
The outages interfered with legal sector operations, including property transactions and related workflows.
Security experts indicated that the CitrixBleed vulnerability may have been exploited in the incident.
Clients of the affected firms reported unexpected costs stemming from delayed house sales.
In response, the organisation engaged third‑party forensic experts to investigate the breach.
It also notified the UK data protection authority about the incident.
As of the latest public updates, the organisation has not disclosed specific breach details.
It has not provided a clear timeline for full service restoration.
Affected organisations have had to seek alternative solutions to meet urgent client needs.
The incident continues to pose operational challenges for those relying on the provider’s services.
Details of the event were covered in a TechCrunch article published on 27 November 2023.
The article’s headline references the terms “cts”, “sprout”, and “citrixbleed”.
Further information is available via the organisation’s own news update page at cts.co.uk/hub/news/update-on-service-outage/.