CVS Group PLC

Profile narrative

CVS Group PLC operates as a veterinary services provider, delivering clinical care through a network of practices located primarily in the United Kingdom. In addition to its core veterinary work, the organisation maintains e‑commerce platforms that support the sale of pet‑related products and services. The business is organised as a public limited company (plc) with its headquarters in the United Kingdom.

The organisation’s primary focus is on veterinary medicine and the associated management of practice operations, including the oversight of practice management systems. It is currently undertaking a migration of those systems to cloud infrastructure in order to improve security and efficiency. This transition reflects a strategic effort to modernise its IT environment while continuing to provide services.

On 8 April 2024, CVS Group PLC experienced a cyber incident characterised by unauthorised access to internal systems, which led to the immediate isolation of affected assets and a temporary shutdown of IT infrastructure. The response caused notable operational disruption across UK veterinary practices, although clinical care was largely maintained throughout the episode. Forensic analysis is ongoing, with relevant authorities engaged, and the company reports that most systems have been securely restored with enhanced security measures.

During the incident, non‑UK operations, e‑commerce platforms and externally hosted systems remained unaffected, allowing those parts of the business to continue functioning normally. While the majority of systems have been brought back online, some inefficiencies persist, resulting in ongoing operational impacts. The organisation is continuing to address residual challenges as it progresses with its cloud migration initiative.

Incidents

1 incident linked to this organisation.