Masters Touch, LLC

Masters Touch LLC operates eNoticesOnline.com, a property tax portal service that provides electronic notice and payment solutions for local government entities. The platform allows taxpayers to view, receive, and pay their property tax bills through a secure website. It is utilized by county administrations seeking to modernize tax notice distribution and facilitate online remittances. The service is designed to replace traditional paper notices with digital notifications delivered via email or portal login. By centralizing notice delivery and payment processing, the system aims to reduce administrative costs for municipalities and improve convenience for residents. Masters Touch LLC is headquartered in the United States, though the exact city or state is not specified in the available sources. The company’s core market consists of local government agencies that contract for outsourced tax notice and payment processing services.

While the organization does not disclose overall user numbers or revenue figures, the 2019 security incident provides a concrete data point: the breach affected 1,930 users of the eNoticesOnline.com service. This indicates that the platform serves at least that many individual taxpayer accounts within the jurisdictions that use it. Masters Touch LLC specializes in delivering government‑focused property tax technology, emphasizing secure electronic notice delivery and online payment capabilities. In October 2019, malware compromised a third‑party property tax portal used by Monroe County, which in turn impacted the eNoticesOnline.com service operated by Masters Touch LLC. The provider detected the unauthorized activity several weeks after the initial infection, prompting an immediate response. Upon confirmation of the breach, Masters Touch LLC initiated forced password resets for all 1,930 affected users and notified the impacted parties of the potential exposure of their login credentials. County officials confirmed that no banking or credit card data was accessed during the incident, although they acknowledged that intruders might have viewed usernames and passwords. The incident led to coordinated response measures between the vendor and Monroe County, including the establishment of dedicated contact channels for affected taxpayers to receive assistance and information. No explicit information regarding the company’s ownership, parent, or subsidiary relationships is provided in the source material.