13cabs

13cabs is a taxi and ride-hailing service operating in Australia. It provides point-to-point passenger transport via a fleet of licensed taxis and a mobile app for booking and payment. It serves urban and regional markets, offering standard taxi services as well as specialized options such as wheelchair-accessible vehicles and corporate accounts. The brand is recognized for its distinctive orange and black livery and its integration with the Cabcharge payment network. The organization also participates in government subsidy schemes for eligible passengers, as indicated by the eligibility indicators referenced in the breach notice.

In March 2025, 13cabs detected unauthorized access to some app user accounts, prompting forced password resets for the initially affected accounts. The investigation revealed that approximately one percent of all accounts were impacted, leading to an expanded reset process. The company engaged external cybersecurity experts to investigate and secure the system. The accessed information included usernames, phone numbers, addresses, and eligibility indicators for a subsidy scheme, but no payment card or bank data was taken. 13cabs notified the relevant privacy regulator and law enforcement about the incident. This event underscored the types of personal data the organization holds and its obligations under Australian privacy law.