H-Hotels AG

H-Hotels AG, also known as H-Hotels.com, is a German hospitality group headquartered in Germany.
The organisation operates hotels and provides accommodation services to guests.
Its core offerings include lodging and related hospitality facilities typical of a hotel business.
The company serves travelers seeking hotel accommodation within Germany.
As a hospitality provider, it depends on digital systems for reservations, guest communications, and internal operations.
The group’s primary business activity is delivering hotel-based hospitality experiences.

In December 2022, H-Hotels AG suffered a ransomware attack claimed by the Play gang, which disrupted its IT systems and email services.
To contain the incident, the organisation took affected systems offline while maintaining hotel operations and guest bookings through alternative channels.
During the outage, customers were directed to contact the company via phone for reservations and inquiries.
The attackers alleged theft of sensitive data, including client documents and identification materials, though initial forensic analysis found no evidence of data exfiltration.
H-Hotels AG engaged law enforcement and IT forensic specialists to investigate the breach and restore systems securely.
The incident underscored the organisation’s exposure to GDPR obligations and prompted a review of its data protection and incident response capabilities.