CIOX Health

CIOX Health, also known as Healthport, is a healthcare data management company that specializes in the release of patient health information and related information management services. Its core offerings include processing requests for medical records, data abstraction, record retrieval, and ensuring compliant handling of protected health information. The company serves healthcare providers, payers, legal firms, and other entities that require authorized access to patient data. Operations are centered in the United States, with its headquarters located there. By focusing on the secure exchange of health information, CIOX Health supports continuity of care and legal compliance for its clients.

The organization’s reach is reflected in its client base, which includes multiple healthcare provider clients. This breadth was highlighted in a cybersecurity incident reported on June 24, 2021. During that event, unauthorized actors compromised an employee's email account over several days. The breach potentially exposed names, provider details, birthdates, service dates, and limited instances of Social Security numbers, driver's license information, health insurance details, and clinical treatment records. Nearly 12,500 individuals associated with the company’s healthcare provider clients were affected by the incident.

CIOX Health’s distinguishing attributes lie in its specialization in managing sensitive health information while adhering to federal privacy regulations such as HIPAA. The company’s expertise includes implementing safeguards to protect patient data during storage, transmission, and release. Its role as a trusted intermediary in the lawful exchange of medical records positions it within the health information technology sector as a service provider focused on compliance and security. Following the 2021 email compromise, the organization conducted internal reviews, notified affected healthcare partners, and strengthened its email security controls. Additionally, it expanded employee cybersecurity training to reduce the likelihood of similar incidents in the future.