South Shore Regional Emergency Communications Center

Profile narrative

South Shore Regional Emergency Communications Center (SSRECC) operates as a regional emergency communications center providing dispatch and 911 call handling services for its member communities. The organization is headquartered in the United States of America. Its core function includes managing computer‑aided dispatch (CAD) systems that automate the routing of emergency responders to incidents. In addition to CAD management, SSRECC is responsible for receiving and processing emergency telephone calls from the public. The center issues public communications, such as press releases, through its website ssrecc.org to inform stakeholders about operational status and incidents. As a regional entity, SSRECC serves multiple member communities, facilitating coordinated emergency response efforts. SSRECC’s mission centers on ensuring reliable communication links between the public and emergency services during crises.

On August 2, 2025, SSRECC reported a cyberattack that targeted a member community’s CAD system, rendering the automated dispatch software inoperable for approximately one day. The malware involved in the attack was attributed to a group with Russian ties, prompting an investigation by federal and state law‑enforcement agencies. Despite the CAD outage, dispatchers continued to provide uninterrupted 911 service using manual protocols, resulting in no reported delays or missed calls. The organization stated that the impact on confidential data remained undetermined as inquiries continued at the time of reporting. The incident highlighted SSRECC’s reliance on both technological and procedural safeguards to maintain emergency response capabilities. No further details regarding the organization’s ownership, parent‑subsidiary structure, or workforce size are disclosed in the available sources.

Incidents

1 incident linked to this organisation.