South Shore Regional Emergency Communications Center

The South Shore Regional Emergency Communications Center (SSRECC) operates as a regional emergency dispatch provider serving member communities within its jurisdiction. Its core function involves managing emergency communications, including 911 call response coordination through computer-aided dispatch (CAD) systems. The organization facilitates critical communication linkages between public safety agencies and residents during emergencies. SSRECC's operational focus centers on maintaining uninterrupted emergency service delivery, evidenced by its implementation of contingency protocols when primary systems face disruption.

A significant cyber incident on August 2, 2025, temporarily disabled SSRECC's CAD infrastructure, forcing dispatchers to employ manual dispatch methods for approximately one day. Despite this disruption, the organization maintained emergency response continuity without missing 911 calls or causing service delays. The attack involved malware reportedly associated with Russian threat actors, prompting collaborative investigations with IT vendors and law enforcement agencies. SSRECC publicly acknowledged the incident through official channels while investigations continued to assess potential compromises of confidential information. This event highlighted the organization's reliance on specialized dispatch technology and its capacity to maintain essential services during critical infrastructure failures. The center's response demonstrated established contingency protocols for sustaining emergency operations under adverse conditions.