moBiel GmbH

moBiel GmbH, operating under the alias moBiel, is a German‑based organisation that delivers passenger information and ticketing services for public transport. Its core offerings include a mobile application and a website that provide real‑time schedule updates, as well as ticket machines located at stops and inside vehicles. The company also supplies schedule displays at tram and bus stops and ensures that updated information is available on screens within its buses and trams. By integrating these channels, moBiel enables travelers to access current departure times, plan journeys, and purchase tickets through a unified digital interface. The service is designed to support multimodal travel, covering both bus and tram networks within its operational area. These functions position moBiel as a provider of real‑time mobility information within the German public transport sector.

A distinguishing attribute of moBiel is its reliance on real‑time data feeds from partners to keep its information channels current, as demonstrated by the cyberattack on a partner on 11 September 2023 that disrupted the flow of live schedule updates. During that incident, the company’s mobile app, website, ticket machines, and most stop‑side displays were forced to show only planned timetables, while updated data remained accessible only on older display boards and inside vehicles. This event highlights moBiel’s dependence on external data sources for its real‑time capabilities and underscores the importance of robust cybersecurity measures in its supply chain. Headquartered in Germany, moBiel focuses exclusively on the passenger information niche, distinguishing itself from broader transport operators by concentrating on the delivery of timely schedule and ticketing solutions. Its specialization in integrating multiple access points—mobile, web, physical machines, and on‑board screens—provides a cohesive traveler experience that sets it apart in the regional mobility market.