City of Dothan

City of Dothan is a municipal government that provides essential public services, including water, sewer, and electricity, to residents and businesses within its jurisdiction. The city operates an online utility payment system that enables customers to view and pay their utility bills through a web portal. This payment portal is implemented using CentralSquare Technologies’ Click2Gov software, which handles the presentation of billing information and the capture of payment details. By offering an online payment option, the city provides an alternative to in‑person or mail‑based transactions.

The Click2Gov platform is used by many municipalities across the United States for utility billing and payment processing. In August 2019, the City of Dothan experienced a cybersecurity incident that affected this online payment system. Attackers employed a screen‑scraper technique to intercept payment card numbers and billing addresses entered manually by users during the payment process. Customers who used stored payment information were not impacted, whereas those making one‑time payments or setting up new accounts were potentially exposed. The breach persisted over a multi‑week period and was discovered after an unspecified interval, reflecting a pattern of similar compromises reported in dozens of other cities using the same Click2Gov application.

The City of Dothan is a municipal government located in the United States of America. No publicly disclosed parent organization or subsidiary structure is associated with the city’s utility payment operations.