Centre de Communication Santé des Capitales

The Centre de Communication Santé des Capitales (CCSC) is a Canadian organisation that provides health communication services. Its primary function is the management of ambulance dispatch and emergency call handling for multiple regions. CCSC operates dispatch centres that receive emergency calls and coordinate the deployment of ambulance resources. The organisation maintains the digital systems that paramedics rely on for locating incidents and communicating with dispatch. In addition to routine dispatch, CCSC can reroute calls to secondary call centres when primary systems are unavailable.

CCSC specialises in emergency health communications, positioning it as a critical component of Canada’s pre‑hospital care infrastructure. The organisation’s role became evident during a ransomware attack on 24 January 2024 that disrupted its dispatch systems. During that incident, emergency calls were forced to be rerouted to a secondary centre and paramedics lost access to digital location tools. The attack highlighted CCSC’s dependence on secure information technology for maintaining timely ambulance responses. As a dedicated health communication centre, CCSC’s distinguishing attribute is its focus on ensuring reliable communication links between emergency callers, dispatchers, and frontline medical personnel.