Centre de Communication Santé des Capitales

TheCentre de Communication Santé des Capitales (CCSC) is a health communication organisation based in Canada. It operates under the alias Centre de Communication Santé des Capitales and is also known by its acronym CCSC. The organisation provides centralised ambulance dispatch and emergency medical communication services. Its core function is to receive emergency calls, coordinate ambulance deployment, and supply digital tools for paramedics to locate incidents. By acting as a hub for health‑sector communications, CCSC supports the operational workflow of emergency medical responders.

CCSC serves multiple regions, as evidenced by the rerouting of emergency calls from several areas during a 2024 incident. The organisation’s headquarters is located in Canada, establishing its national operational base. While specific metrics such as employee count or annual call volume are not disclosed in the available sources, its regional reach is confirmed. The organisation’s infrastructure includes dispatch systems that integrate with ambulance fleets and paramedic equipment. These systems are critical for real‑time incident location tracking and resource allocation.

CCSC’s distinguishing attribute is its specialisation in emergency health communication, positioning it as a component of critical infrastructure. The ransomware attack on 24 January 2024 highlighted its role, as the disruption crippled ambulance dispatch systems and forced reliance on personal phones and radios. In response, CCSC deployed additional ambulances and transferred dispatchers to a secondary call center to mitigate service interruptions. Frontline workers reported increased workload and strain, although officials maintained that public service impact was not observed. Cybersecurity experts characterised the event as part of a broader trend targeting essential services, underscoring the need for heightened awareness against such threats.