Baker & Taylor

Baker & Taylor, operating under the aliases B&T, is a prominent global provider of library services and content distribution solutions. The organization primarily serves public and academic libraries worldwide, supplying essential materials and services that support library operations and patron access. Its core offerings include physical and digital content distribution, library management tools, and technical services tailored to institutional needs. The company facilitates access to books, educational resources, and multimedia materials, functioning as a critical infrastructure partner for libraries across multiple continents.

The firm supports thousands of libraries globally, reflecting its extensive operational footprint in the education and public service sectors. In August 2022, Baker & Taylor experienced a significant ransomware attack that disrupted business-critical systems, including servers, phone networks, and office functions. The incident caused prolonged operational outages across service centers, necessitating coordinated restoration efforts by internal IT teams and external cybersecurity experts. The organization publicly emphasized remediation over ransom negotiation, confirming no payment to attackers while prioritizing system recovery. This approach underscored its operational resilience amid widespread service interruptions affecting library partners. The incident highlighted Baker & Taylor’s role as a high-value target within the library services ecosystem and its commitment to maintaining transparency during cyber disruptions impacting global clientele.