Gong

Profile narrative

Gong provides a revenue intelligence platform that captures and analyzes customer interactions across calls, emails, and web conferences to deliver insights for sales teams. The platform uses artificial intelligence to transcribe conversations, identify key topics, and surface actionable data that helps organizations improve their sales processes. Gong integrates with various customer relationship management systems, including Salesforce, to embed its analytics directly into existing workflows.

The company’s headquarters is located in the United States of America. While specific figures regarding employee count or market share are not disclosed in the available information, Gong is recognized as a provider of conversation‑focused analytics tools used by businesses seeking to enhance their sales effectiveness.

Gong’s distinguishing attributes include its specialization in conversation analytics and its AI‑driven approach to extracting insights from unstructured communication data. Its ability to integrate with major CRM platforms such as Salesforce enables seamless data flow and contextual enrichment for sales teams. The platform is noted for focusing on licensed user data and business contact information, which are central to the insights it generates.

In June 2026 Gong disclosed a security incident in which attackers accessed internal licensed user data for a subset of customers who used the Klue integration. The breach originated from a compromise of Klue’s platform, where threat actors employed a legacy credential to infiltrate client cloud environments, including Salesforce instances, and exfiltrated business contact information such as names, email addresses, phone numbers and job titles. The Icarus cybercriminal group claimed responsibility for the intrusion and began posting portions of the stolen data on a leak site. Gong responded by blocking the suspicious IP addresses supplied by Klue and confirmed, after investigation, that some customer data had been compromised.

Incidents

1 incident linked to this organisation.