Victim Support

Victim Support is an independent charity that provides emotional and practical assistance to people affected by crime in England and Wales. The organisation operates a free helpline that offers confidential advice and information to victims and witnesses. In addition to telephone support, Victim Support delivers face‑to‑face counselling, advocacy services, and help with navigating the criminal justice process. Their work also extends to supporting the families of those who have been harmed by criminal acts.

Victim Support maintains a nationwide presence through a network of local offices and volunteer teams that deliver services directly in communities. The charity collaborates with police forces, courts, and other statutory agencies to ensure that victims receive timely and appropriate help. By training volunteers and staff in trauma‑informed care, Victim Support aims to reduce the psychological impact of crime and promote recovery. Their services are available to anyone regardless of age, gender, ethnicity or the type of offence experienced.

As a specialist victim‑focused organisation, Victim Support is recognised for its expertise in trauma support and its role in shaping policy related to victims’ rights. The charity regularly contributes to government consultations and publishes research on the needs of crime survivors. In July 2026, supporter information was accessed during a breach of the Beacon CRM system, highlighting the organisation’s exposure to cyber‑security risks. Despite this incident, Victim Support continues to prioritise the safety and confidentiality of the individuals it serves.