Q-Park

Q-Park operates parking facilities in the Netherlands, managing garages that provide vehicle storage and related services. The company handles entry and exit control, payment processing, and customer support through intercom systems and on‑site staff. Its core offering is the provision of parking spaces for drivers who need to leave their vehicles temporarily. Q-Park’s services are accessed via terminals at each garage location.

The organisation’s headquarters are located in the Netherlands, as indicated in the provided context. The ransomware incident of May 2017 affected garages in Rotterdam, Gouda, Veenendaal, Hoofddorp and Ede, demonstrating that Q-Park maintains a presence across multiple Dutch cities. This geographic spread shows that the company operates a network of rather than a single‑site operation. While exact figures on the number of locations or employees are not disclosed, the incident confirms at least five distinct facilities.

Q-Park gained attention as the first known Dutch victim of the global WannaCry ransomware campaign, which encrypted files and demanded payment to restore access. The attack disrupted payment systems and website functionality, preventing customers from paying at terminals while still allowing garage entry via intercom assistance and staff intervention. This event highlighted the company’s reliance on integrated digital payment platforms and the importance of maintaining alternative access methods during cyber incidents. Technical teams worked to restore normal operations at the affected garages, underscoring Q-Park’s capacity to respond to operational disruptions.