Oakland Family Services

Oakland Family Services provides mental health and substance abuse treatment services to individuals in the community it serves. The organization works with clients who require counseling, therapy, and related support for behavioral health concerns. Its core activities involve delivering treatment programs and maintaining records of service histories, diagnoses, and personal identifiers for those receiving care. The organization’s headquarters is located in the United States of America.

The organization’s scale is reflected in the approximately sixteen thousand clients whose information was referenced in a 2015 data breach incident. That breach involved an unauthorized access to an employee’s email account through a phishing attack, which lasted twenty‑three minutes. During the intrusion, personal data such as names, addresses, contact details, dates of birth, internal and insurance identifiers, service histories, diagnoses, and Social Security numbers for a subset of individuals were potentially exposed. The organization responded by securing archived emails, implementing multi‑factor authentication for the affected employee, conducting phishing awareness training, notifying impacted clients, and offering identity protection services to those whose Social Security numbers were compromised. No evidence of data misuse or unauthorized viewing of sensitive information was found following the incident. Oakland Family Services specializes in handling sensitive health information related to mental health and substance abuse treatment, which necessitated a focused response to protect client privacy. The incident highlighted the organization’s reliance on email systems for communication and prompted the adoption of stronger authentication measures and staff training to reduce future phishing risks. While the provided material does not detail ownership or parent‑subsidiary relationships, it confirms the organization’s operational base in the United States and its role as a provider of behavioral health services.