Frankfurter Entsorgungs- und Service GmbH

Frankfurter Entsorgungs- und Service GmbH (FES) is a provider of municipal services based in Frankfurt, Germany. The organisation’s primary responsibilities include the collection and disposal of household and commercial waste. It also manages street cleaning operations to maintain public cleanliness across the city. FES operates an incineration plant that processes waste for energy recovery. In addition to field services, the company offers online tools such as bulk waste registration and a customer portal for residents. These digital platforms enable users to schedule waste pickups and access service information. FES serves both private households and businesses located within the Frankfurt metropolitan area. By handling waste streams and urban cleaning, the organisation supports the city’s environmental and public health objectives.

In June 2022, a cyberattack on a shared IT service provider affected FES’s external digital infrastructure. As a precaution, FES disconnected all servers linked to the compromised provider to protect its internal systems. This preventive measure led to temporary outages in online services such as bulk waste registration and the customer portal. Essential municipal operations—including waste disposal, street cleaning, and incineration plant activities—continued without interruption. No customer data was reported as compromised during the incident. The event highlighted FES’s reliance on third‑party IT services for its customer‑facing applications. It also demonstrated the organisation’s capacity to prioritize critical service continuity over digital availability. FES’s core competencies lie in waste management, urban cleaning, and thermal waste treatment. As a GmbH, the company operates under a limited‑liability legal form.