City of Winston-Salem

Profile narrative

The organisation is known by the alias Winston-Salem.
It also uses the formal designation City of Winston-Salem.
Its headquarters is situated in the United States of America.

On December 26, 2024, the city experienced a cyber event.
This event caused disruptions to certain network systems and operations.
As a precaution, specific computer systems were shut down.
Emergency response capabilities for fire and police remained unaffected during the incident.
The city has been actively investigating the cause of the cyber event.

Restoration efforts are underway to bring all affected systems back online.
Workarounds have been implemented to keep normal municipal operations functioning.
Utility services, including water and electricity, have continued without interruption.
Late fees for payments impacted by the outage have been waived.
Online payment systems remain disabled as part of the response.
Residents can still make payments in person at designated locations.
The city has directed residents to use alternative communication channels for reporting issues.
These alternative channels also allow residents to request services while the outage persists.
The incident summary is available on the city’s official alert page at https://www.cityofws.org/civicalerts.aspx?aid=1682.

Incidents

1 incident linked to this organisation.