Creative Services, Inc.

Creative Services, Inc., also known as CSI, is a Massachusetts‑based background check services provider headquartered in the United States of America. The firm operates under its primary name and the alias Creative Services, Inc., and is recognized in the industry for delivering background screening solutions. Its services are utilized by organizations that require verification of personal and professional histories for purposes such as employment or tenancy. While the specific sectors it serves are not detailed in the source material, the company’s core function centers on collecting and validating personal data for client reports.

In November 2021, CSI disclosed a security incident in which unauthorized actors gained access to its network and exfiltrated files containing sensitive client information over a three‑year span. The compromised data included names, birth dates, financial account details, Social Security numbers, and driver’s license information, affecting approximately 164,673 individuals. Following the discovery, the company issued notification letters to those impacted and offered complimentary credit monitoring and identity theft protection services. The breach prompted four class‑action lawsuits alleging that CSI had failed to implement adequate security protocols and proper encryption measures. This event marked the second security incident disclosed by the organization within a short period, leading it to emphasize ongoing enhancements to its existing safeguards. While the breach highlighted vulnerabilities, CSI stated that it was continuing to improve its protective controls to better secure client data.