Hims & Hers

Profile narrative

Hims & Hers is a direct‑to‑consumer telehealth company that provides prescription medications, over‑the‑counter wellness products and personal care items for men and women through an online platform. The service connects patients with licensed healthcare providers who can evaluate symptoms, issue prescriptions and arrange for medication delivery, primarily addressing conditions such as hair loss, erectile dysfunction, skincare concerns and mental health needs. The company operates mainly within the United States, serving customers nationwide via its website and mobile applications. Its headquarters is located in San Francisco, California, as indicated in publicly available records.

The firm distinguishes itself by focusing on a telehealth‑first model that integrates clinical consultations with e‑commerce fulfillment, allowing users to obtain both medical advice and prescribed treatments without visiting a physical clinic. Hims & Hers went public in early 2021 through a merger with Oaktree Acquisition Corp, trading under the ticker HIMS on the New York Stock Exchange. This public‑market status provides transparency regarding its governance and financial reporting while maintaining a consumer‑centric brand approach. The company’s emphasis on discreet, accessible care for sensitive health topics has positioned it as a notable player in the growing digital health sector.

In February 2026 Hims & Hers disclosed a security incident in which attackers used social engineering to gain unauthorized access to a third‑party customer‑support ticketing system, enabling them to view and copy tickets containing names, email addresses and other personal information submitted during support interactions. The breach did not affect the company’s core medical records, though some ticket data could include health‑related details because of the nature of the inquiries. After detecting the suspicious activity, Hims & Hers secured the affected service, conducted an investigation to determine the scope of exposure, began notifying affected individuals and offered them credit‑monitoring services as a precautionary measure.

Incidents

1 incident linked to this organisation.