Complete Technology Solutions

Complete Technology Solutions, also known as CTS, is an information technology services provider that focuses on supporting dental practices. Based in Colorado, the company delivers managed IT services, remote administration tools, and related technical support to dental offices across the United States. Its core offering centers on maintaining the technology infrastructure that enables dental clinics to operate efficiently, including network management, software updates, and help‑desk assistance. The firm positions itself as a specialist in the dental sector, tailoring its solutions to the specific workflow and regulatory considerations of oral health providers. By concentrating on this niche, CTS aims to address the unique IT needs of dental professionals who may lack in‑house technical expertise.

The company’s scale is evidenced by the 2019 incident in which a ransomware attack compromised over 100 client offices, indicating a notable footprint within the dental IT market. During that event, attackers exploited a remote administration tool used by CTS that lacked additional authentication, leading to widespread encryption of client systems via the Sodinokibi strain. The provider declined a $700,000 ransom demand for a universal decryption key, prompting affected practices to pursue individual negotiations or rely on off‑site backups. Recovery was complicated by multiple ransom notes and unique encryption keys per location, requiring repeated payments to fully restore operations. The incident highlighted broader security challenges in the dental industry, such as unpatched servers, inadequate backup strategies, and weak access controls, underscoring the importance of robust security measures for specialized IT service providers. No explicit information about ownership, parent, or subsidiary relationships is available in the provided sources.