PerCSoft

PerCSoft is a software provider that offers dental practice management solutions, specifically a medical records backup service. The company markets its product as a safeguard for patient data, positioning it within the healthcare IT sector. Its solution was offered jointly with The Digital Dental Record, another provider of dental software. Together they delivered a cloud‑based backup platform designed to protect dental offices against data loss. The service targets dental practices across the United States, aiming to ensure continuity of care by preserving patient records. PerCSoft’s offering includes automated backup, encryption, and restoration capabilities. The company emphasizes ease of integration with existing dental practice management systems. By focusing on the dental niche, PerCSoft serves a specialized segment of the broader healthcare technology market.

The ransomware incident of August 2019 revealed that PerCSoft’s backup solution was used by hundreds of dental practices nationwide. This indicates a substantial reach within the US dental community, affecting a large number of offices when the service was compromised. The attack disrupted operations for those practices when they returned to work after the weekend. The scale of the impact underscored the extent of PerCSoft’s customer base at that time. While exact subscriber numbers are not disclosed, the description of “hundreds” provides a concrete measure of its market penetration. The incident also highlighted the reliance of many dental offices on third‑party backup providers for data protection. Consequently, PerCSoft’s service played a notable role in the data resilience strategies of a significant portion of its target market. The event demonstrated how a single point of failure in a widely adopted backup solution could propagate ransomware across multiple entities.

PerCSoft distinguished itself by advertising its backup solution as a protective measure against ransomware and other cyber threats. This positioning contrasted sharply with the reality that its infrastructure became the vector for a REvil (Sodinokibi) ransomware attack. The company’s specialization in dental‑focused data backup reflects a niche competency within the broader managed service provider landscape. The incident revealed that PerCSoft maintained direct access to customer environments, enabling threat actors to distribute ransomware through trusted channels. Despite the breach, the company responded by paying the ransom and distributing a decrypter to affected clients. This response indicates a willingness to bear financial costs to restore customer operations. The episode also highlighted the dependency of dental practices on third‑party backup providers for data resilience. Consequently, PerCSoft’s case exemplifies the risks inherent in trusted service providers within the healthcare sector.

The sources consulted do not specify PerCSoft’s ownership structure, parent company, or subsidiary relationships. No public information about equity holdings or corporate affiliations is provided in the incident reports. Consequently, details about whether PerCSoft operates as an independent entity or is part of a larger organization remain undetermined based on the available material. The lack of explicit ownership data prevents any conclusions about governance or control mechanisms. However, the company’s headquarters is confirmed to be located in the United States of America. This geographic detail situates PerCSoft within the U.S. regulatory and market environment for health‑technology vendors. The absence of further structural specifics means the profile must rely solely on the confirmed operational and incident‑related facts.