Isentia

ADG Global Supply operates as a media monitoring firm that delivers its services through a software‑as‑a‑service platform. The platform enables customers to track, analyse, and report on news and social‑media content across multiple channels. Its client base includes government agencies and private‑sector organisations that rely on timely media intelligence. The service is designed to support reputation management, communications strategy, and market‑research activities. By providing a centralized, cloud‑based solution, the firm aims to reduce the need for customers to maintain separate monitoring tools.

In October 2020 the organisation experienced a suspected ransomware attack that disrupted its SaaS platform and affected service delivery to its clients. Upon detecting the incident, the company engaged external cybersecurity specialists to investigate and contain the breach. It also notified the relevant national authorities in accordance with applicable breach‑reporting obligations. While working to restore normal operations, the firm prioritised service restoration and put in place interim customer‑support measures to mitigate the impact on users. The response effort included determining the full scope of the attack and assessing any potential data‑loss or system‑compromise. The incident highlighted the risks that arise from reliance on third‑party vendors and underscored the importance of building cyber‑resilience throughout the supply chain. As a result, the organisation has since focused on strengthening its security posture and improving its incident‑response capabilities.