Bauhaus

Bauhaus is a home construction goods retailer headquartered in Denmark. It operates physical stores and an online webshop, offering building materials, tools, and hardware for construction, renovation, and DIY projects. The company provides services such as Click & Collect, allowing customers to order online and pick up in-store, and maintains customer support through phone and email channels. By integrating brick-and-mortar and e-commerce platforms, Bauhaus caters to both professional contractors and individual consumers in the Danish market. Its business model focuses on accessibility for home improvement needs, with inventory managed across physical and online warehouses. The retailer's structure supports a seamless shopping experience across multiple touchpoints.

In June 2021, Bauhaus experienced a serious cyberattack that disrupted its IT systems over a weekend. Despite the technical outage, physical stores remained open and operational, highlighting the decoupled nature of its in-person retail systems. The incident caused extended delivery times for webshop orders and inaccuracies in inventory displays across both online and physical warehouses. Click & Collect services were suspended during the recovery period. Customer support faced high call volumes with limited system access and non-functional email, though phone support continued to function. Store employees adapted to maintain in-store operations despite the challenges. Recovery efforts focused on restoring normal service levels across all channels, and the company advised customers to monitor its website for updates on system availability. This event underscored the interdependence of Bauhaus's digital infrastructure and physical retail operations, as well as its capacity to sustain core business functions during cyber incidents.