Metrocare Services

Metrocare Services is a behavioral health organization that delivers mental health, intellectual and developmental disability, and substance use treatment to individuals and families. Its service array includes outpatient counseling, psychiatric evaluation and medication management, crisis intervention and stabilization, residential treatment programs, and day‑habilitation services. The organization also provides case management, peer support, and assistance with housing and employment for clients who need help navigating community resources. Programs are tailored to children, adolescents, adults, and older adults, addressing conditions such as depression, anxiety disorders, bipolar disorder, schizophrenia, autism spectrum disorder, and co‑occurring medical concerns. Metrocare emphasizes recovery‑oriented, trauma‑informed care and works to integrate behavioral health with primary care whenever possible. The organization’s mission centers on improving quality of life and promoting independence for people living with mental health challenges and developmental disabilities.

Metrocare Services is headquartered in the United States and operates as a nonprofit entity that relies on a combination of government contracts, philanthropic contributions, and reimbursement for services rendered. It functions as a key safety‑net provider in the Dallas County region, offering care to individuals who might otherwise lack access to behavioral health services. The organization’s handling of protected health information was highlighted by two email‑account breaches disclosed in 2018 and 2019, which exposed names, dates of birth, health insurance details, driver’s license numbers, medical records, and some Social Security numbers. In response to those incidents, Metrocare strengthened its email security posture by implementing multi‑factor authentication, enhancing monitoring tools, and expanding staff training on phishing and data protection. These measures illustrate the organization’s commitment to safeguarding confidential patient information while continuing to deliver its core behavioral health services. Metrocare’s focus on community‑based, accessible care and its responsiveness to security challenges distinguish it within the broader healthcare landscape of North Texas.