eatigo

Eatigo is a restaurant reservation platform headquartered in Thailand. The company operates a service that connects diners with restaurants, facilitating table bookings through its digital platform. Its core business model centers on providing a reservation system for the food service industry, serving customers and restaurant partners primarily within its home region. The platform's function is to manage booking logistics, potentially offering features like real-time availability and customer management tools for eateries. As a technology service provider in the hospitality sector, its operations involve handling personal customer data such as contact information and dining preferences to execute reservations. The company's market position is that of a specialized intermediary in the competitive online reservation space, competing with other global and local platforms that streamline the restaurant booking process.

In late October 2020, Eatigo experienced a significant security incident involving unauthorized access to its customer database. This data breach potentially compromised the personal information of approximately 2.8 million user accounts. Following the intrusion, data from the affected accounts was listed for sale on online forums, indicating a serious exposure of user information. The company responded by notifying its customers about the security breach, though the specific types of personal data exposed and the precise technical methods used by the attackers were not disclosed in the public notification. This event was part of a broader pattern where multiple e-commerce platforms faced similar concurrent security compromises, suggesting a coordinated or widespread campaign against such services at that time. The incident underscored the vulnerability of customer data held by reservation platforms and highlighted the operational risks associated with managing large databases of personal information. The breach's scale, affecting millions, positioned it as a notable event in the regional cybersecurity landscape for that year, drawing attention to data protection practices within the online hospitality technology sector. The long-term reputational and trust implications for the platform following such a public data compromise would be a consequential aspect of its subsequent operational history.