Riverplace Counseling Center

Profile narrative

Riverplace Counseling Center operates under the alias Riverplace Counseling Center. Its headquarters is located in the United States of America. The organization provides counseling and mental health services to patients. On January 20, 2019, Riverplace Counseling Center experienced a cybersecurity incident involving malware. The malware was discovered on its systems and prompted an immediate response.

The malware potentially exposed patients' personal and health information, including names, addresses, Social Security numbers, health insurance details, and treatment records. Forensic investigations found no evidence confirming that the data was actually accessed or misused. However, the possibility of data access or misuse could not be entirely ruled out. In response to the incident, the organization notified 11,639 affected individuals. Riverplace Counseling Center established a dedicated call center to handle inquiries from those individuals.

The organization offered complimentary identity monitoring services to the impacted patients. As part of its remediation, the center implemented enhanced technical safeguards, including additional spam filters, firewalls, and antivirus systems. It also conducted staff training to improve cybersecurity awareness. Riverplace Counseling Center engaged a specialized cybersecurity firm to strengthen its future protections. The incident was reported by a data breach news source, with a reference link provided in the original notice.

Incidents

1 incident linked to this organisation.