Autoguidovie

Autoguidovie, headquartered in Italy, operates as a provider of transportation-related services, notably offering a mobile ticketing application that enables users to purchase and validate tickets for travel. The app is a key channel through which the organisation interacts with its customers, facilitating digital access to its services. The organisation’s core activity revolves around supporting mobility solutions, with the ticketing platform serving as a primary interface for passenger transactions. While the specific modalities of its transport operations are not detailed in the source, the mobile app indicates a focus on modern, technology‑driven service delivery. The organisation’s presence is anchored in Italy, where it maintains its headquarters and conducts its business activities.

In March 2025, Autoguidovie’s mobile ticketing app provider reported that unidentified external actors carried out malicious activity on its servers, leading to a personal data breach that temporarily disabled the service and caused app malfunctions. The provider disclosed the incident to users through an official notice on its website. The breach involved the unauthorized transfer of personal and contact information—including names, surnames, gender, dates and places of birth, tax codes, addresses, email addresses and phone numbers—to a remote cloud, while payment card data remained unaffected. Following the incident, the provider implemented technical and organizational measures to contain the breach and reduce the likelihood of recurrence. This event highlights the organisation’s reliance on third‑party technology partners for its digital ticketing infrastructure and underscores the importance of data protection in its service offering.