City of St. Cloud

The City of St. Cloud (also referred to as Saint-Cloud Municipality) is a municipal government located in the United States of America. It provides core public safety services, including police and fire rescue, which continued to operate normally during the 2024 ransomware incident. The municipality oversees sanitation operations such as trash collection, which proceeded unaffected during the same cyber event. It manages parks and recreation facilities, offering in‑person services that shifted to cash‑only payments when phone communications were impaired. The city operates a transfer station where similar cash‑only arrangements were required after the 2024 attack. Facility reservations and event registrations are processed through online systems that kept accepting credit‑card payments despite the disruption. Tax collection and coordination with external utility providers are handled independently and were not impacted by the ransomware incidents. These services collectively support the daily needs of the local community and visitors.

The organization’s distinguishing attributes include its resilience in maintaining emergency response capabilities while other administrative functions were limited during cyberattacks. In March 2024 a ransomware attack disrupted multiple departments, impairing phone communications and forcing cash‑only transactions for certain in‑person services, yet online reservation systems remained functional. Earlier, in January 2022 the City of Saint‑Cloud reported a cyberattack attributed to the LockBit 2.0 ransomware group, which claimed the theft of nearly 8,000 files and threatened data disclosure. Throughout both incidents the city collaborated with state partners and issued public updates via its website as recovery efforts progressed. Structurally, the City of St. Cloud is a standalone municipal entity with its headquarters situated in the United States, and no parent or subsidiary relationships are described in the available information.