National Research Corporation

NRC Health, also known as National Research Corporation, operates as a healthcare analytics and performance improvement company. The organization provides solutions that measure and analyze patient experience, workforce engagement, and clinical quality. Its offerings include survey instruments, data analytics platforms, and consulting services designed to help healthcare providers improve care delivery. These services are utilized by hospitals, health systems, physician practices, and post‑acute care organizations across the United States.

NRC Health’s core competency lies in transforming raw survey and operational data into actionable insights for decision‑making. The company supports clients in meeting federal reporting requirements such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Its analytics tools enable trend identification, benchmarking against peers, and tracking of improvement initiatives over time. By focusing on both patient and workforce perspectives, NRC Health aims to link experience metrics to clinical outcomes and financial performance.

NRC Health distinguishes itself through expertise in healthcare survey methodology and psychometric validation. The organization compiles experience data from its client engagements to support comparative analytics. This enables clients to benchmark performance against peers and identify areas for improvement. Its reporting combines quantitative scores with qualitative feedback to give a full picture of care experiences.

In February 2020, NRC Health experienced a ransomware attack that prompted an immediate shutdown of affected systems to contain the infection. The organization publicly confirmed that no patient data, protected health information, or other confidential material was compromised during the incident. Internal IT and security teams worked to restore operations, anticipating a full recovery in the near term, while the Federal Bureau of Investigation was notified of the event. The specific ransomware variant involved was not disclosed, and the company declined to state whether any ransom payment was made.

Headquartered in the United States, NRC Health continues to serve its client base while maintaining its focus on healthcare analytics and improvement. The incident highlighted the importance of robust cybersecurity controls for organizations handling sensitive health‑related data. NRC Health remains active in delivering its suite of measurement and insight solutions to support quality and safety initiatives across the healthcare sector.