Air-e

Air-e is a utility company headquarteredin Colombia. It delivers essential utility services to customers throughout the nation. Its operations serve residential, commercial, and industrial users who rely on continuous supply. The company maintains a commercial platform that handles user requests, billing, and service interactions. These functions are carried out under the regulatory framework that governs utility provision in Colombia.

The available source does not disclose explicit figures regarding Air-e’s customer base, geographic coverage, or workforce size. Consequently, any description of its scale or market share would rely on information not present in the provided material. The source also does not specify the number of customers served or the extent of its service territory. Therefore, quantitative details about the organisation’s size remain unspecified.

On September 1, 2024, Air-e experienced a zero‑day ransomware attack that disrupted its critical systems, including the commercial platform and user request archives. The intrusion forced the suspension of response timelines for customer complaints and petitions under force majeure provisions. Legal notifications were made to the relevant authorities following the incident. Despite the suspension, the company continued to accept grievances through physical or virtual channels, although resolutions were delayed. The source notes that failure to restore the affected systems could extend the suspension period.

The attack underscored Air-e’s dependence on digital infrastructure for managing customer service processes. It also highlighted the regulatory relevance of force majeure clauses when cyber incidents impair service obligations. The company’s response combined legal compliance with the maintenance of alternative communication avenues for users. Ownership details or parent/subsidiary relationships are not mentioned in the source material.