Terros Health

Terros Health is a healthcare provider organization based in the United States of America. The entity operates clinical facilities, including at least one clinic in Phoenix, Arizona, where it delivers patient care services requiring the management of protected health information. Its operations involve handling sensitive personal data including medical histories, treatment details, and identifiers as part of standard healthcare administration. The organization demonstrates engagement with federal health privacy regulations through its breach response protocols and patient notification practices following security incidents.

A 2017 cybersecurity incident illustrates Terros Health's operational scope and data management practices. On November 16, 2017, a successful phishing attack compromised an employee email account, potentially exposing information of approximately 1,600 patients. The breach primarily affected individuals treated at a specific Phoenix clinic, with most records containing basic identifiers like names and birthdates. A subset of 1,241 patients had additional sensitive details exposed, including physical addresses, email contacts, medical diagnoses, and internal record numbers. The incident notably involved Social Security number exposure for 142 patients, representing the highest-risk category of compromised data.

Terros Health implemented standard breach response measures aligned with healthcare industry requirements following the 2017 incident. Impacted patients received individual notifications through mailed letters detailing the scope of their data exposure. The organization established a dedicated call center to address patient inquiries and offered complimentary credit monitoring and identity theft protection services specifically to the 142 individuals whose Social Security numbers were compromised. This tiered response approach reflects regulatory obligations under HIPAA breach notification rules and demonstrates operational capacity to execute large-scale patient communications following security events. The breach's confinement to a single clinic location suggests geographically focused service delivery within the Phoenix metropolitan area at the time of the incident.