Ticketek

Ticketek, also known as TEG Pty, is an Australian ticketing and hospitality company that provides ticketing services for a range of live events including sports, arts, concerts and entertainment. The company operates primarily in the Australian market, offering its platform to consumers seeking to purchase tickets for events across the country. Its services encompass online ticket sales, mobile ticketing and related customer support functions. Ticketek’s platform is designed to handle high volumes of transactions while maintaining segregation of payment processing and customer data storage.

A distinguishing attribute of Ticketek is its emphasis on security, as evidenced by its use of secure encryption and segregated infrastructure to protect customer information, a practice highlighted during the May 2024 cyber incident involving a third‑party cloud provider. In that incident, customer data stored on the third‑party platform was potentially compromised, including names, dates of birth and email addresses, while no customer accounts or payment systems were breached due to the existing security measures. Upon notification by the third‑party supplier, Ticketek initiated an investigation, notified impacted customers and engaged relevant authorities such as the Australian Cyber Security Centre and the Office of the Australian Information Commissioner. Ticketek issued a public statement regarding the cyber incident on its website. The incident did not involve identity documents or financial information. Structurally, Ticketek operates under the TEG Pty umbrella, with its headquarters located in Australia, and it functions as a key brand within the broader Ticket Entertainment Group.